Privacy Policy
Who we are
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Comments
We value customer feedback and encourage you to share your experience with our services. Whether you leave a comment on our website, social media, or in-store, we may use this feedback to improve our services and provide better customer support.
Please note that public comments should not include personal or sensitive information. We reserve the right to remove or moderate comments that contain inappropriate language, false information, or violate our policies.
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you provide us with photos or videos related to your device repair (such as before-and-after images), we may use them for quality assurance, training, or promotional purposes—with your consent.
Customers should avoid uploading or sharing images that contain sensitive personal information. If any media is shared with us, we ensure that it is handled securely and used only for the intended purpose.
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Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and improve our services.
You have the option to accept or decline cookies through your browser settings. However, disabling cookies may affect certain features of our website. We do not use cookies to collect personal or sensitive information without your consent.
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Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Our website may include embedded content (such as videos, images, or articles) from third-party websites. Embedded content behaves the same way as if you visited the original website, meaning these third-party sites may collect data, use cookies, or track your interactions.
We do not control the data collection practices of these external sites, so we recommend reviewing their privacy policies before interacting with embedded content. If you have concerns about data privacy, you can disable cookies or adjust your browser settings accordingly.
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warranty coverage
At Fixtech , we stand behind the quality of our repairs and offer a warranty on eligible services and parts. Our warranty policy covers:
Covered:
- Defects in parts replaced during repair
- Issues directly related to the repair performed by our technicians
- Malfunctions caused by faulty workmanship
Not Covered:
- Physical or liquid damage after the repair
- Issues caused by unauthorized repairs or modifications
- Software-related problems
- Normal wear and tear
Our standard warranty period is 90 daysfrom the repair date. If you experience an issue covered by our warranty, please return to our shop with your receipt, and we will assess the problem.
This warranty does not cover refunds but ensures that we will repair or replace defective parts as needed.
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repair policy
At Fixtech, we strive to provide reliable and efficient repair services for your devices. By using our services, you agree to the following terms:
1. Diagnosis & Estimates
- We provide a free or paid diagnosis (as applicable) before proceeding with repairs.
- Repair estimates are subject to change if additional issues are found.
2. Repair Process
- Repairs are performed using high-quality parts, either original or high-grade aftermarket, based on availability and customer preference.
- Estimated repair times may vary depending on the complexity of the issue.
- We are not responsible for pre-existing conditions or any additional issues that arise after repair due to prior damage.
3. Data & Privacy
- Customers are responsible for backing up their data before repair. We are not liable for any data loss during the repair process.
- We respect your privacy and will not access personal data unless necessary for troubleshooting and only with your consent.
4. Non-Repairable Devices
- If a device is deemed unrepairable, we will notify you and may offer alternative solutions.
- A diagnostic fee may apply if no repair is completed.
5. Warranty & Liability
- Repairs are covered under our [insert warranty period] warranty for parts and labor (refer to our Warranty Coverage policy).
- We are not responsible for any damages caused by previous unauthorized repairs or any issues unrelated to the repair performed.
By submitting your device for repair, you acknowledge and agree to the terms outlined in this policy.
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